Privacy Policy

Effective Date: 1 January 2026

1. Introduction

UpGreen Ltd ("UpGreen", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use the UpGreen platform.

2. Information We Collect

We may collect:

• Name and contact details
• Company information
• Account and login information
• Property addresses and portfolio data
• Energy performance and compliance-related information
• Documents and files uploaded to the Platform
• Usage and analytics data
• Communications with our team

3. How We Use Information

We use information to:

• Provide and improve the Platform
• Generate analysis, reports, and recommendations
• Manage user accounts
• Process payments and subscriptions
• Respond to customer enquiries
• Monitor and improve platform performance
• Develop new features and services
• Comply with legal obligations

4. Artificial Intelligence Features

Certain Platform features may use artificial intelligence services to generate summaries, recommendations, insights, reports, and analysis. Information submitted to the Platform may be processed by artificial intelligence providers solely for the purpose of delivering these features.

5. Sharing Information

We do not sell customer data. We may share information with trusted service providers that help us operate the Platform, including providers of:

• Cloud hosting and infrastructure
• Payment processing
• Analytics and monitoring
• Communications and email delivery
• Artificial intelligence services

6. Data Security

We use reasonable technical and organisational measures to protect customer information and maintain the security of the Platform.

7. Data Retention

We retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, and support legitimate business operations.

8. Product Improvement and Analytics

UpGreen may use anonymised and aggregated information to:

• Improve platform functionality
• Develop new features and services
• Generate benchmarking and analytical insights
• Improve artificial intelligence and machine learning capabilities

No individual customer or property owner will be identified through aggregated reporting.

9. Your Rights

Where applicable, users may request access to, correction of, or deletion of their personal information by contacting us.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after any update constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions, please contact:
support@getupgreen.com