Refund Policy

Effective Date: 1 January 2026

1. Subscription Fees

UpGreen subscriptions are billed in advance on a recurring basis according to the selected plan.

2. Refunds

Subscription fees are non-refundable once a billing period has commenced.

No refunds will be provided for:

• Partial subscription periods
• Unused accounts
• Unused platform access
• Early cancellation

3. Cancellation

Customers may cancel future renewals at any time through the customer portal or by contacting UpGreen.

Cancellation prevents future charges but does not affect the current subscription period.

Customers will continue to have access to the Platform until the end of the paid subscription period.

4. Contact

For billing or subscription enquiries, please contact:
support@getupgreen.com